Last updated November 13, 2018



Kinetico Incorporated (“Kinetico”) is committed to protecting your Personal Information and your right to privacy. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.  This Privacy Policy applies to all information collected through our website at or mobile application(s)  and/or any related products, services, sales, marketing or events (collectively, the “Site”).  If you have any questions or concerns about this Privacy Policy, or our practices with regards to your Personal Information, please contact us at


Kinetico’s headquarters is located in Newbury, Ohio USA.   You acknowledge and consent that any information you provide or we may collect may be used, processed, and transferred to the United States and other countries or territories and that those countries or territories may not offer the same level of data protection as the country where you reside. A list of Kinetico’s global offices is available at for reference.


We collect various types of information from you, including information you voluntarily provide us and information we get from your use of our Site or Products. For instance, in order to access certain portions of the Site, order Products, or even use some Products you may be required to first register with us. You may be asked to provide information such as first and last name, institution/company, postal address, phone number, email address, username, credentials, payment information, social media login data and other similar personal and contact data (“Information” or “Personal Information”).

Information we collect about your use of our Site or Products may, for example, include:


Some of this Information is collected through your voluntary submissions of information. Some of this Information is collected through the use of cookies, which may be placed onto your computer. Some of this Information is collected through other technologies (e.g., Google Analytics, WalkMe, Adobe Analytics, Mixpanel, New Relic). The Site or other Products may also use cookies to store user-provided information during your sessions. You can usually set your browser to reject cookies or to alert you before one is placed, if you prefer, but this may mean that you cannot use all features of the Site or the Products.


We may use the Information collected:


Except as otherwise stated herein, we will not provide, sell, or lease your Personal Information to any third parties for their marketing use without your express consent. However, you acknowledge that your Personal Information may be provided to third parties in connection with your use of their websites, applications, software, or products. We may also share your Personal Information with dealers, distributors, sales agents, contractors, service providers, and other third parties we use to support our business, including without limitation, hosting providers and payment processors. We may also disclose your Personal Information to third parties: (i) in the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets; (ii) if we or substantially all of our assets are acquired by a third party, in which case Personal Information will be one of the transferred assets.


You may update and correct your Personal Information at any time by going to Upon request we will take reasonable efforts to provide you with a summary of your Personal Information collected by us. If you prefer you can make a request to update, correct, and obtain a summary of your Personal Information collected by contacting us at or 1-440-564-9111.


We may contact you as described in this Privacy Policy, the Terms of Use, the Privacy Shield Notice or applicable contract between us and you or your organization, including as necessary in connection with the Site, the Products, and other products and services you use (e.g., to provide you support, updates to the service, billing issues, etc.).


Unless you tell us otherwise by “opting out”, we may also contact you regarding other products and services that may be of interest to you. You can exercise your right to prevent such contact by sending a letter to Kinetico Incorporated, P.O. Box 193, Newbury, OH 44065, attention: Legal Department – Website Privacy Policy, by emailing us at or by calling us at 1-440-564-9111. Note that you may not opt-out of account management communications (e.g., billing, status emails, support issues).


We will release your Personal Information only if you direct us to do so (such as through a function or feature within the Site, the Product, or other action or communication you make) or as permitted by this Privacy Policy, the Terms of Use, or applicable contract between us and you or your organization. We may also release collected Information if we reasonably believe we are required to do so by law, regulation, court action, to enforce or apply the Terms of Use or applicable contract between us and you or your organization, to prevent abuse of the Site or our Products, or if necessary to protect and defend the rights or property of Kinetico Incorporated, its parent, affiliates and subsidiaries, employees, customers, or others. We also may be required to disclose your Personal Information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.



The Site and the Products may contain links to other sites or may give you access to applications, software, or products provided by third parties (“Third Party Sites and Products”). Please understand that those Third Party Sites and Products may have different terms of use and privacy policies. You should review those terms of use and privacy policies prior to using them. We are not responsible for the privacy practices of any Third Party Sites and Products. We are also not responsible for the terms of use you may be required to agree to in order to use such Third Party Sites and Products.


We may retain collected Information, even after you remove it from the Site or Products, in order for us to comply with law, to enforce any rights in connection with the Site, our Products, or other of our products and services, to use as provided in this Privacy Policy, the Terms of Use, or applicable contract between us and you or your organization, and to resolve disputes. Collected Information may persist indefinitely.


We reserve the right to change or update this Privacy Policy at any time. When we make changes, we will post the changed Privacy Policy at this site and it will become effective immediately. Your continued access to or use of the Site or Product represents your acceptance of such changed privacy policy.


We are committed to protecting the security of the Information collected, and we take reasonable physical, electronic, and administrative safeguards to help protect the Information from unauthorized or inappropriate access or use. It is your responsibility to protect the confidentiality of your passwords, account information, and any other access features associated with your access or use of the Site or Products as well as adhering to any applicable Terms of Use or other contract between us and you or your organization.


The Site and Products are not directed towards minors and we do not knowingly collect personal information from minors that use the Site or Products.


If you have questions regarding this Privacy Policy you may contact us at: Kinetico Incorporated, P.O. Box 103, Newbury, OH 44065, attention: Legal Department – Website Privacy Policy, at or by calling us at 1-440-564-9111.

Requests for access to or to correct your personal data may be made by contacting us.


With respect to the Personal Information covered by this Privacy Policy, Kinetico Incorporated complies with the EU-US Privacy Shield Framework and adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. To learn more about the Privacy Shield program, and to view our certification page, visit  You may also view our Privacy Shield Notice at

In compliance with the Privacy Shield Principles, Kinetico is committed to resolving complaints or concerns you may have about privacy or how your personal information is used. You may contact us at or at Kinetico Incorporated, P.O. Box 193, Newbury, OH 44065, attention: Legal Department.

If your complaint is not satisfactorily resolved with us directly, you may contact our independent dispute resolution provider, JAMS for resolution (

Kinetico Incorporated is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with respect to the Privacy Shield. Under certain conditions you may invoke binding arbitration before the Privacy Shield Panel.

Notwithstanding any language to the contrary in this Privacy Policy, in cases of onward transfer to third parties of Personal Information of individuals received pursuant to the EU-US Privacy Shield, Kinetico Incorporated is potentially liable.