Although city water (water from a municipal water system) is usually treated before it reaches your home, most city water is still hard and contains some level of contaminants. Municipal water treatment plants are required to provide water that meets federal regulations, but it’s becoming more challenging for them to meet these standards. But more importantly, are federal standards the same as your standards? No matter how pristine the water is when it leaves the treatment plant, it must travel through an aging distribution system and possibly old pipes in your home and can pick up impurities along the way.

There are a number of treatment methods to improve the quality of city water. The appropriate method is determined by the water’s quality and how it will be used in the home.

Working water

Couple on couch drinking waterWorking water, for washing, bathing and cleaning, makes up 99 percent of the water that’s used in the home. Even though your water is supplied by a city or municipality, it is probably hard and likely contains a disinfectant like chlorine or chloramine. Hardness can cause problems with your water-using appliances, surfaces that come in contact with water, fixtures and tableware. Over time, chlorine/chloramine can damage your clothing in the wash, and it can dry out rubber seals in water-using appliances. City working water is frequently treated with a prefilter, water softener and dechlorination or chloramine removal system.

Drinking water

Although the water you use for drinking and cooking makes up about one percent of the water used in your home, its quality is probably most important to you. To make sure water is safe for human consumption, water supplies are treated with disinfectants at the water treatment facility. These disinfectants ensure the water meets guidelines set by the Environmental Protection Agency (EPA). For safety reasons, the disinfectant must remain in the water while it travels through the distribution system to your home, but once there, it is no longer needed (or wanted).

Common City Water Problems and Contaminants


Man repairing broken dishwasherAlthough most city water is treated, it can still cause problems around your home. Common city water contaminants and issues include:

How to Improve City Water

Kinetico City Water Treatment ProductsDrinking Water Systems

Drinking water systems are necessary when municipal water users want to reduce the level of contaminants, chlorine or chloramine, bad tastes and odors from water. Kinetico has a variety of solutions to improve drinking water. The K5 Drinking Water Station is a reverse osmosis system certified to reduce more contaminants than any other similar drinking water system. It has multiple configurations that allow you to customize the filtration for your home.

Water Softeners

Water softeners can solve a lot of challenges for city water users. Many blame their appliances or soaps and detergents when the real problem is their water. Kinetico Premier Series water softeners are the perfect solution for city water. The Premier Series includes many models to meet your home’s water treatment needs.

Specialty Solutions

Specialty solutions are sometimes needed to treat specific issues. Kinetico offers Dechlorinators and Chloramine Reduction Systems to eliminate unwanted disinfectants as well as other specialty filters to handle specific concerns with your water.

Your water utility is required to provide a water quality report detailing what’s in it, but to better understand your water’s quality, you should have your water tested in your home. All Kinetico water professionals offer free in-home water testing. Find your Kinetico water expert here, or you can schedule a water test or request a quick quote below.